Privacy policy

Privacy Policy

Effective Date: September 3, 2026

SevenOne Import Co. ("SevenOne", "we", "us", or "our") respects your privacy. This Privacy Policy explains how information may be collected, used and protected when you visit or purchase from SevenOne.pk.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name;

  • Phone number;

  • Email address;

  • Billing and shipping address;

  • Order and purchase information;

  • Payment-related information required to process your order;

  • Information you provide when contacting us;

  • Website usage and device information collected through cookies and similar technologies.

We only request information that is reasonably necessary to operate our store, process orders, communicate with customers and provide customer support.

2. How We Use Your Information

We may use customer information to:

  • Process and confirm orders;

  • Arrange delivery;

  • Contact customers regarding their orders;

  • Verify orders and reduce fraudulent or fake orders;

  • Process payments;

  • Respond to customer questions and support requests;

  • Process warranty, return and refund requests;

  • Improve our products, website and customer experience;

  • Send promotional communications where permitted and where applicable;

  • Maintain records required for business, accounting or legal purposes.

3. Order Verification

SevenOne may contact customers by phone or WhatsApp after an order is placed to confirm order details.

This is particularly important because SevenOne may use order confirmation procedures to reduce fake, fraudulent or refused orders and associated delivery losses.

4. Payment Information

SevenOne may offer payment methods including bank transfer, Easypaisa, JazzCash, payment at the Lahore warehouse and, where available, cash on delivery.

Payment information may be processed by the relevant payment provider or financial institution. SevenOne does not intentionally store complete payment-card information when that information is handled directly by a third-party payment provider.

5. Cookies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance and support relevant marketing activities.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services

SevenOne uses Shopify and may use third-party services for website hosting, payment processing, analytics, advertising, communication, shipping and other business operations.

These third parties may process information according to their own privacy policies and applicable terms.

7. Sharing Information

We may share necessary customer information with trusted service providers when required to:

  • Deliver an order;

  • Process a payment;

  • Operate our website;

  • Provide customer support;

  • Prevent fraud;

  • Maintain business records; or

  • Comply with legal or regulatory requirements.

We do not intend to sell customers' personal information as a standalone commercial product.

8. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain customer and transaction information for as long as reasonably necessary for order fulfillment, warranty and customer service, accounting, business records, fraud prevention, dispute resolution or legal obligations.

10. Children's Information

SevenOne sells children's products, but our website is intended for parents, guardians and other purchasers rather than children.

We do not knowingly request personal information directly from children for the purpose of making purchases.

11. Your Choices

You may contact us to request information about personal information associated with your customer relationship, subject to applicable legal requirements and reasonable verification.

You may also request correction of inaccurate information where appropriate.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The updated version will be published on this page with a revised effective date.

13. Contact Us

For privacy-related questions, contact:

SevenOne Import Co.

Email: info@sevenone.pk
Phone/WhatsApp: 0311-1717171

Jhelum Branch: Plot # C1075, Ayesha Clinic Road, Bilal Town, Jhelum, Pakistan

Lahore Branch: Plot # 1, Link Wafaqi Colony, BOR Road, Opposite Jinnah Hospital, Johar Town, Lahore, Pakistan