Refund policy

Return & Refund Policy

Effective Date: September 3, 2026

At SevenOne Import Co., we want our customers to receive their orders in proper condition and as described on our website. Please read the following policy carefully before placing an order.

1. Returns

Customers may request a return within 7 days of receiving the order if the product is:

Damaged or defective upon delivery;
Significantly different from the product ordered;
Missing important parts or accessories; or
Received in an incorrect model, color, or variant due to an error on our part.

For a return request, customers should contact SevenOne as soon as possible and provide their order number and clear photographs or video showing the issue.

2. Condition of Returned Products

For a return to be accepted, the product should, where reasonably possible, be:

Unused and in its original condition;
Returned with its original packaging;
Returned with all accessories, manuals and included parts; and
Accompanied by the original invoice/order information.

Products that have been damaged through misuse, accidents, improper installation, unauthorized modification, negligence, normal wear and tear, or failure to follow product instructions may not qualify for a return or refund.

3. Damaged Items

Customers should inspect their package when it is delivered.

If an item arrives visibly damaged, please contact SevenOne immediately and provide photographs/video of the package and product. We will review the claim and determine the appropriate solution.

Depending on the circumstances, SevenOne may provide a replacement, replacement part, repair, or refund.

4. Change of Mind / Unwanted Products

Returns due solely to a change of mind may be accepted at SevenOne's discretion, provided the product is unused, undamaged and in its original condition.

The customer may be responsible for applicable return shipping and other delivery costs for change-of-mind returns.

Certain products may not be eligible for change-of-mind returns because of their size, condition, assembly, hygiene considerations, or other practical limitations.

5. Warranty Products

Some SevenOne imported products carry specific warranty coverage. Where a product page or invoice states a warranty period, that warranty will apply according to its stated terms.

For example, certain imported ride-on vehicles are advertised with a 5-year main-body warranty and a 1-year motor warranty. Warranty coverage does not automatically mean that every component of every product is covered.

Warranty claims may require inspection, photographs, videos, the original invoice, and/or physical inspection of the product.

Warranty does not normally cover damage caused by misuse, accidents, water damage, unauthorized repairs or modifications, improper charging, electrical faults caused by external sources, normal wear and tear, or use contrary to the product's instructions.

6. Refunds

If SevenOne approves a refund, the refund will normally be processed after the returned product or claim has been reviewed.

The refund amount may depend on the reason for the return and the condition of the product.

Original delivery or return charges may not be refundable where the return is due to customer preference or circumstances outside SevenOne's responsibility.

Refunds will be made through an appropriate payment method agreed with the customer.

7. Exchanges

Where appropriate and subject to availability, SevenOne may offer an exchange for the same or an equivalent product instead of a refund.

If the replacement product has a different price, the difference may need to be paid or refunded accordingly.

8. Non-Returnable Situations

A return or refund may be refused where:

The applicable return period has expired;
The product has been used or damaged by the customer;
The product has been modified or repaired without authorization;
The issue is normal wear and tear;
The customer cannot reasonably establish that the product was purchased from SevenOne; or
The claim does not qualify under the applicable warranty or return terms.

9. How to Request a Return

To request a return, contact us with:

Phone/WhatsApp: 0311-1717171
Email: info@sevenone.pk

Please include your order number, customer name, contact number, and photographs/videos where applicable.

We will review your request and inform you of the next steps.

10. Contact

SevenOne Import Co.

Jhelum Branch: Plot # C1075, Ayesha Clinic Road, Bilal Town, Jhelum, Pakistan

Lahore Branch: Plot # 1, Link Wafaqi Colony, BOR Road, Opposite Jinnah Hospital, Johar Town, Lahore, Pakistan